Refund policy

At JAGECY, we take pride in delivering premium products designed to meet your expectations. We want you to be completely satisfied with your purchase.

Returns

•Returns are accepted within 14 days of receiving your order.
•Products must be unused, undamaged, and in original packaging.
•Custom or personalized items cannot be returned unless defective.

Refunds

•Refunds will be issued to the original payment method once the returned item is inspected and approved.
•Please allow 7–14 business days for processing.
•Shipping costs are non-refundable.

Defective or Damaged Items

•If your item arrives damaged or defective, contact us within 48 hours of delivery.
•Include photos of the damage and your order number.
•We will provide a replacement or full refund at no extra cost.

Return Procedure

1. Contact our support team via email: support@jagecy.co.za.
2. Provide your order number, reason for return, and photos if applicable.
3. Follow instructions provided by our support team for return shipment.